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My Former Earthlink Co-Workers

Photos taken on my last day!

Click on thumbnail for more bigger image	What they were like
	Well, what can I say? Mike Corona was my last supervisor I had at Earthlink. During my 1 yr. 7 mos. career at Earthlink, I had roughly 8 supervisors. Some lasted only a week or two before moving on to new teams and I had one for 9 months. Mike was my supervisor for 5 months, the second longest.
	Robert Duffy was a great friend I had at Earthlink, one of my closest there. Robert loved to complain about and run down the company while on break and was even hauled into the big boss's office several times for allegedly spreading rumors about management and co-workers. Don't believe what you hear. Robert would just repeat what he heard...maybe to a few too many people. After all, the walls have ears! I miss him but talk to him from time-to-time on MSN messsenger.
	David Frautten was famous for saying: "SHUT UP, I DON'T GIVE A RAT'S BALLS!" David would yell at the customer...while he had his phone on mute! David sat behind me and tended to speak very loudly in the phone so the whole team knew what he was saying. He was a nice guy though and provided great comic relief to a hard day.
	Being on the Save team would not have worked out very well had I not had these three guys to bail me out of a technical jam. I preformed tier I tech support on demmand to save the customer but if I got stuck during the call, these guys would be ready to take over the call at the drop of a hat, provided they weren't on scheduled callbacks. Pictured are (Clockwise from right): Greg Teaderman, Brandon Sutherland and Brett (sorry, don't recall his last name).
	Michael Carl "Smiley" Brown is his real name. Why does he call himself Smiley? Smiley is always upbeat, cheerful, cordial and always has a smile on his face even when be cursed at by customers. He was an inspiration to my attitude and I took some of his examples and put them to good work for me. You can be either happy, sad or pissed of at everything. He chose to be happy. End of story. I knew many times he was going through rough times but he always was positive about everything and a pleasure to work with.
	My cubicle neighbor for the last month of my career at Earthlink. Sammie Vang didn't take nothing off rude customers and, like David, would mute her phone and cuss up a storm and tell them off, un-mute her phone and be sweet as apple pie.
	The queueboard that we would use to determine the wait times for callers. We had the same function to tell how long the callers had been waiting on our phones but this board displayed two queues at once. On our phones, we could only view queue times one-at-a-time. Here is the billing and Windows Escalation queue (Tier II tech support--I have no idea why we even saw this since we were not tier II techs.
	Here on the same board we see Account Maintenance and Salvage (my former queue).
	My workstation.

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All Photos © 2001 Steven Reynolds.

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